Experienced professional with over 5 years in the hosting industry, specializing in WordPress development, website optimization, and technical support. Proven ability to lead and manage customer care teams, ensuring exceptional service and client satisfaction. Passionate about delivering high-performance, secure, and user-friendly web solutions while driving team efficiency and customer success.
My Skills
My Projects
Work Experience
Web Developer
Freelancer (Jan 2023 - Now)
Building some website by clients request like Company Profile or Portofolio website.
Jagoan Hosting Indonesia - Malang
Customer Support Manager (May 2023 - Present)
Led a 20 -member customer support team through rapid growth, implementing service strategies, feedback mechanisms, and quality assurance processes to enhance customer satisfaction, retention, and performance through data-driven improvements.
Jagoan Hosting Indonesia - Malang
Customer Care Admin (Jan 2022 - May 2023)
Developed and maintained support documentation, training programs, and knowledge base resources while ensuring compliance with tax regulations for hosting services.
Jagoan Hosting Indonesia - Malang
Technical Support Specialist (May 2019 - Dec 2021)
Diagnosed and resolved technical issues promptly and effectively, utilizing troubleshooting techniques and diagnostic tools. Escalated complex issues to senior technical staff or system administrators when necessary, ensuring timely resolution and minimal disruption to customer services.